A Model Panchayat Citizens Charter
A Model Panchayat Citizens Charter/ framework for delivery of the services across the 29 sectors, aligning actions with localised Sustainable Development Goals (SDGs), were released recently.
It has been prepared by the Ministry of Panchayati Raj (MoPR) in collaboration with National Institute of Rural Development & Panchayati Raj (NIRDPR).
The Citizen Charter would ensure transparent and effective delivery of public services for sustainable development and enhanced citizen service experiences; deepening inclusive and accountable Local Self Governments by incorporating diverse views while designing and delivering services.
Need for A Model Panchayat Citizens Charter:
- Panchayats constitute the third tier of government in the rural areas and represent the first level of Government interaction for over 60 per cent of the Indian populace.
- Panchayats are responsible for delivery of basic services as enshrined under article 243G of the Constitution of India, specifically in the areas of Health & Sanitation, Education, Nutrition, Drinking Water.
- Citizens’ Charters initiative is a response to the quest for solving the problems which a citizen encounters, day in and day out, while dealing with the organisations providing public services.
- The concept of Citizens’ Charter enshrines the trust between the service provider and its users.
- The concept was first articulated and implemented in the United Kingdom in 1991.
Six principles of the Citizens Charter movement as originally framed, were:
- Quality: Improving the quality of services.
- Choice: Wherever possible.
- Standards: Specify what to expect and how to act if standards are not met.
- Value: For the taxpayers money.
- Accountability : Individuals and Organisations.
The concept of citizen’s charter was first adopted at a ‘Conference of Chief Ministers of various States and Union Territories’ held in May 1997 in the national capital